Refund policy

Thank you for shopping at Serenade.

We want you to be completely satisfied with your purchase. If you are not happy with your order for any reason, you may return eligible items within 30 days of the delivery date.

Eligibility

  • Items must be unused, unworn, unwashed, and in their original condition with all tags attached.
  • Items must be returned in the original packaging.
  • Final sale items, sale items marked as non-returnable, and personalized products cannot be returned.

How to Start a Return

  1. Contact us at shantobarua50@gmail.com within 30 days of receiving your order.
  2. Include your order number and the reason for the return.
  3. We will provide you with return instructions.

Return Shipping

  • The customer is responsible for return shipping costs.
  • A flat return shipping fee of $9.99 will apply.
  • We recommend using a trackable shipping method. Serenade is not responsible for returns lost in transit.

Refunds

  • Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed to your original payment method within 5–10 business days.
  • There is no restocking fee.

Exchanges

We currently do not offer direct exchanges. Please return the unwanted item for a refund and place a new order for the desired item.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us at shantobarua50@gmail.com within 7 days of delivery with photos of the issue. We will arrange a free return and full refund or replacement.

Questions?

If you have any questions about our return policy, please email us at shantobarua50@gmail.com.